Preserve the trip record
Save the receipt, route, driver and vehicle screen, support messages, and any trip-status information available to you.
Report the event
Use emergency and police channels as appropriate, then preserve the platform report or support reference.
Identify each insurer contact
Record who each adjuster represents. App status and the injured person’s role can affect the coverage questions.
Avoid guessing about status
Keep the available screenshots and let a qualified lawyer investigate disputed platform or driver activity.
Questions about this step
Is this guide legal advice?
No. It is a research and organization tool. A qualified lawyer must apply local law to the specific facts.
Should I wait until every record is available?
No if timing may matter. Preserve what you have and ask what else is needed.